In daily work within and with management, core, and support processes, it is often challenging to determine the capability (or maturity) of these processes. Increasingly, clients are requesting the demonstration of this capability.
A process assessment has proven to be an effective method for determining this capability (as a status determination; “how good are our processes”). This approach enables the evaluation of process capability (or maturity) based on reference models and a detailed evaluation scheme, presented on a 6-level scale. The levels of this scale are precisely defined, with standardized criteria for achieving each level providing an objective foundation for evaluation. This methodology draws on well-known reference models from the IT industry, such as SPICE or CMMI.
The six levels of process capability (based on SPICE and documented in the ISO/IEC 33000 standard) encompass:
0. incomplete: “We work without following any instructions.”
1. performed: “We work; here are the products, but don't ask about the process.”
2. managed: “We can demonstrate that we are usually on schedule and that the product meets requirements.“
3. established: "We follow defined, tailored processes and collect metrics.“
4. predictable: "Here are our metrics (including history); they provide information about the quality of our work.“
5. innovating: "Here are our improvements and the corresponding metrics (perfectly aligned).“
Services of procon
- Initiation and assistance in selecting processes to be evaluated
- Support in developing complete industry-specific process reference models
- Preparation, planning, and execution of the assessment
- Creation of the assessment report with comprehensive improvement measures
- Derivation of improvement measures
Your Benefits
- Determining the current state of their processes
- Benchmarking against others
- Learning from best practices
- Significant insights into process improvements through a detailed assessment report
- Competitive advantages (processes can also be certified based on ISO/IEC 33000)
- Meeting client requirements for certified processes according to ISO/IEC 33000